As one of our visitors, you understand and agree that we collect, use and disclose your personal information in accordance with the Policy.
The term “personal information” in the Policy refers to information which is likely to identify you as an individual. The types of personal information that we may retain and process includes:
- your name, home and work contact details, gender, business title, date and place of birth, nationality, passport and visa information;
- guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences (including room, food and beverage, and holiday preferences), telephone numbers dialed and faxes and messages received;
- your credit card details, airline frequent guest program information, online user account details, and profile or password details;
- any information necessary to fulfill special requests (e.g., health conditions or the purchase of specific goods and services);
- information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
- information collected through the use of closed circuit television systems, card key and other security systems; and
- contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or event and meeting planners).
Most of the personal information we process is information that you or someone acting on your behalf knowingly provides to us. However, in some instances, we record or maintain personal information that we are able to infer about you based on other information you provide to us or on our interactions with you, or personal information about you that we receive from a third party.
In addition, we collect other personal information in certain cases, such as when you enroll in our frequent guest program or create a user profile, we will also ask you to provide your birthdate, and we will record an email address and password for you. When you manage your profile online, you also have the opportunity to provide additional information about your preferences.
Usage and Sharing of Your Information
Many of us are familiar with the adage “sharing is caring.” We believe that caring sometimes requires sharing, but under very strict rules of application. We use your personal information to provide the services you request from us, to improve our services, to provide you with the highest level of hospitality, and to ensure our sites and products and services are of interest to you. We may also use the information to provide or offer you emailed offers or newsletters.
Furthermore, as a global company, we aspire to provide you with the same comfortable and knowledgeable level of service that you have come to expect at any of our properties. Towards that goal, we may share your personal information with other members of the Troca Hotels team including service providers that may be located in countries outside of your own. Although the laws of these countries may not be as comprehensive as those in your own, we will take appropriate steps to ensure that your personal information is handled as described in the Policy.
We regularly partner with other companies to provide products or services. In connection with providing those products or services, we may share your information with our business partners to assist in providing those products or services to you. For example, we may help to arrange rental car or other services from our business partners, and share personal information with our business partners in order to provide those services.
As we develop and grow our business, we retain the right to sell, buy, restructure or reorganize parts or all of our businesses or assets. In the event of a merger, consolidation, sale, liquidation or transfer of assets, we may, in its sole and absolute discretion, transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more third parties.
In addition, we may disclose personal information, with or without prior notice to you, in order to: (i) comply with applicable laws, (ii) respond to governmental inquiries or requests from public authorities, (iii) comply with valid legal process, (iv) protect the rights, privacy, safety or property of BEIH, site visitors, guests, employees or the public, (v) permit us to pursue available remedies or limit the damages that we may sustain, (vi) enforce our websites’ terms and conditions, or (vii) respond to an emergency.
“Cookies” and Other Non-edible Technologies
When you visit and interact with this site and other sites operated byTroca Hotels, we and third parties we have contracted with may collect non-personal information. As with most modern websites, our sites use “cookies” and other technologies to help us provide you with content relevant to you, to handle your requests, make your reservations and understand your usage of our site. Cookies cannot on their own be used to determine your individual identity; they identify your browser to our servers when you visit our sites. You may update your browser settings to block cookies, if you wish, though some site functionality might be lost if you decide to do so. You can find more information about cookies and how they work by visiting allaboutcookies.org.
Because non-personal information does not personally identify you, we reserve the right to use or disclose such information for any purpose. If, however, we combine any non-personal information with personal information, the combined information will be treated by us as personal information in accordance with the Policy.
You can create a user profile on our sites to speed and improve your online transactions. We may use the information you provide in your user profile in other databases maintained by us and our selected third parties, as applicable. By creating a user profile, you are agreeing that we may use the personal information you provide for these purposes. You can view, update or remove any personal information that you have provided to us for inclusion in your user profile by modifying your user profile online or emailing firstname.lastname@example.org. If you remove your user profile in the future, we shall have the right to use any personal information previously provided for record keeping, quality assurance and other purposes consistent with the Policy.
Links to Third-Party Websites
Because the security of your personal information is important to us, we use Secured Socket Layer (“SSL”) software with up to 128-bit encryption in order to encrypt the personal information that you provide to us. If your browser is SSL enabled, like most modern browsers, your transmission of personal information to us online will be encrypted. Please check your browser’s help information to determine whether it is SSL enabled.
The personal information we collect from you online is stored by us and/or our service providers on databases protected through a reasonable combination of physical and electronic access controls, firewall technology and other security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information; we are not responsible for any damages or liabilities relating to any such incidents.
Marketing and Sales Communications
If you have given us your contact information (address, fax number, Facebook username, email address or phone number), we may inform you about our products and services or invite you to events by email, Facebook, telephone, or mobile / text messaging. If you prefer not to receive marketing materials from us, you may change your preferences at any time by: (i) sending us an email to email@example.com; (ii) writing to us (and include your email address) at Boston East India Hotels LLC, Web Administrator, 225 Franklin Street, 26th Floor, Boston, MA 02110, USA; or (iii) using the unsubscribe function in the marketing email you receive from us. We will update your preferences as soon as possible.
The Policy is subject to change without prior notice. The effective date of the Policy is shown at the top of this page.